A fix has begun to be implement by the Google team. We are seeing improvements and login capabilities returning to most customers at this time.
Posted Jun 12, 2025 - 19:20 UTC
Identified
The issue has been identified as a major outage at a third party provider, Google Cloud Platform. The Google team is working on resolving their outage as our team continues to monitor the issue.
Posted Jun 12, 2025 - 19:04 UTC
Investigating
We are aware that our core application infrastructure provider (Google Cloud Platform) is experiencing a major outage. Users may experience degraded performance, including inability to login. We are monitoring the situation closely for resolution.
Posted Jun 12, 2025 - 18:34 UTC
This incident affected: Electronic Recovery Record.